Best Moving Van Lines

This company was subcontracted by my daughter-in-law's primary movers, Allegiance Van Lines, to move her furniture and boxes from LA to Chicago. Not only did the furniture arrive more than 10 days late, they also lost her new $2,800 Casper Wave mattress, and have refused to replace it or reimburse her. And they overcharged her on weight and volume by at least 25 percent--50 percent if you count the mattress that never arrived. The most ironic thing is the name: Best Moving Van Lines. They should rename it: Worst Moving Van Lines.

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Move size: Partial Move Service cost: $2340

BEWARE! BEWARE! BEWARE!They care nothing about your items arriving to its destination in they same condition they were sent.  My items weren't just damaged, they were demolished.  I paid $2,300 for a cross country move and I fully regret using this company.  A picture is worth a thousand words.  You judge for yourself.
My items were not just cracked on a corner, but they were completely demolished.  If you look at the lamps the post was completely broken along with the base.  
My mirror frame was completely broken.  How does this happen, except you are throwing things in a truck as if it were trash.
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Service cost: $2300

THIEVES, this word may sound harsh, but I believe they stole my Bose speaker bar. I used Best Moving Van Line to move from CA to TX, they took 4 weeks to move my stuff. When my stuff arrived, most of my furniture had dents and damages. But this is not the biggest of my worries, they had lost my BOSE SPEAKER BAR. There were 62 items/packages in my shipment, I received all the 61 items, except for my Bose speaker !!. I had used the original Bose box to pack it, so for anyone who's handling it, it was very clearly visible that it's a Bose speaker. So I can't think of any other reason for only this item to be lost/misplaced.

Its not the question of money, instead its the issue of integrity. When we give our stuff to move, we believe in them, we have our faith in them. When moving 1700 Miles, I understand that there are some chances of having a minor damage to furniture. But missing/stealing a valuable item ?

Attached the remarks from the inventory paper, signed by their own delivery person.

Move size: 1 Bedroom Home Service cost: $3500

The only thing this company did right was to show up on the correct day. I should back up and say that I did not hire this company directly. My contract was with International Van Lines; IVL has a number one rating from Forbes magazine. Therefore, I did not intentionally choose BMVL and due to their F rating by the Better Business Bureau, I never would have chosen them. (I did not realize that I was dealing with a broker-that they would not be moving me directly.) They only used paper, NO bubblewrap for my “all-pack”. Therefore, I sustained a large amount of breakage. It would also seem as though they dropped my computer tower and other pieces of furniture based on the amount of damage. In addition, many items went “missing“ such as my daughter’s IKEA desktop, and an oil painting approximately 3‘ x 4‘. BMVL has been unresponsive and both IVL & BMVL have refused arbitration. My next step is to pursue small claims court. I deeply regret not purchasing replacement insurance. (My quote had already increased to $14,000 and I didn’t feel I could afford the replacement insurance of $1400 more.) I have filed a formal complaint with the Federal Motor Carrier Safety Administration. BMVL’s customer service is useless. They will tell you that they will get back to you but they never do. In addition, a piece of glass was delivered to me that is not mine. They never would tell me what to do with it. I hate to throw it away because it is a custom cut piece. Lastly, BMVL subcontracted with a third moving company called Arena Van Lines located in New Jersey to perform the delivery. They also have an F rating. That was also a terrible experience. Interestingly, when I reached out to AVL, they have no record of me! Lessons learned:

#1: get an in person quote. (IVL lowballed me at first because they “didn’t understand” that I had a room full of packed by owner boxes and then raised the price $4000 more 3 days before pick up.) (The companies that did come out never got back to me with a price quote.) Lesson 2: Buy replacement insurance. Lesson 3: Make sure the company that I am paying will be doing the move and not subcontracting with a third-party company.

Move size: 3 Bedroom Home Service cost: $14375

 Avoid, avoid, avoid!  You will regret any dealings with this company.  First of all, they will ignore any start time you request.  No attempt to meet it is made at all.   When I reserved, I was told the 9 am to 11 am start I needed would not be a problem.  The day before, I was notified that they would probably arrive about noon. Not ideal, but it was still workable.  The day of the move, it became 1 to 2 pm.  They actually arrived at 5:15 pm.   The portion of packing done by the movers was all unlabeled.  Not even a room designatin!  Amazingly, the foreman then told me that belongings in my 2 bdrm apartment that I have moved several times would not fit on their 24 ft truck.  How their 24 ft truck is different from the 24 ft trucks of other movers I've used I still don't understand!  I had asked that my laptop not been packed, because I wanted to keep it with me in my car.  They packed it, anyway.  Because the boxes were not labeled, it took about 30 hours to find it.   When we arrived at the new apartment, the foreman suggested just stacking all boxes in the living room, since so many were unlabeled.  The fact that nearly all unlabeled had been packed by his team seemed lost to him.  And then I realized that it had been deliberate, and not the ridiculous oversight it had first appeared to  be.   Save yourself the hassle, and just pick someone else!                            .

Service cost: $971

Made reservation well in advance for this company to move me on a Saturday. On the day before the move they called to confirm and on the day move they again called to confirm with a reservation of between 8:00am - 10:00am. By the time 11:00am came there still were no movers. Called to find out what happened and they said they would call me back and they did not. Called again and they said movers were on their way would be there by 2:00pm. The movers never showed up and when I called back they stop answering there phone. Called on Monday to speak to someone and I kept getting the run around and then they had the secretary to call me back. Finally I spoke to Ryan, Joe and the Owner as they call him named Ben are the most rude & disrespectful people I have ever talked to and he hung up on me. Before you use these people check BBB they are rated F and their other name is Best Moving Van Lines . Also check Yelp which they are rated with one star. DO NOT DO BUSINESS WITH THESES PEOPLE THEY SHOULD BE RAN OUT OF BUSINESS. DON T WAIT UNTIL THIS HAPPEN TO YOU FIND SOME RELIABLE PEOPLE TO GIVE YOUR MONEY TO.

Service cost: $315

This is the first negative review I have ever written but felt compelled to do so in this case.  I hired them for a Saturday morning move - they were expected between 8 AM and 10 AM.  At 10:00 I called and was told they were on their way.  Then at 11:00 AM, they called apologizing, saying there was a mix up and I did not get on the schedule.     The customer service rep assured me they would find someone to help me move that day.  After waiting till about 2:00, I called again and was told that they thought they had someone and would call me in 5 minutes.  30 minutes later I called back and no one answered.  I called multiple numbers and left 3 voicemails but no answer.    I ended up having to scramble to find other movers for the next morning, paying a substantial premium.  Even after that, I never received a call from them.  I called trying to speak to a manager on three occasions and sent a couple emails requesting that a manager call me but did not hear back.   Mistakes happen.  However, the complete lack of understanding and customer service when they screwed up in such a blatant manner is ridiculous.  I understand why they have such HORRIBLE ratings and wish I took the time to read some before trying to use them.   It should also be noted that they have an F rating from the Better Business Bureau.  Please take my advice, you'd be crazy to use a company this incompetent and inconsiderate.

Service cost: $500

This company called me after I did an internet request for a simple move. An employee named Ryan called me, and stated that they do not store items long term while waiting for my new home to be built, so I ordered a POD. It was delivered on a Friday as requested. I talked with Ryan about 2 weeks prior, and he stated that he could provide a couple of movers if I needed help @$115/hr. Min 4 hours. I agreed, we have a two story home and needed man power. He called me about 2-3 times, the last being on Saturday morning, the 28th. I informed him that I needed to be out of my sold home, by Monday afternoon the 30th. He stated that his men can come Sunday and move my items into the POD. He said that they had a busy schedule, but they would arrive Sunday the 29th between 130p and 330p. I told him this was perfect, it would give me time to get everything ready. Well, time went by, 230, 300, 330, 400pm, no call. I attempted to call him, but just recordings with all the numbers. 430, 530, now 6pm. No call. No movers. Now I am stuck. All my plans are on hold. I ended up calling for help from friends, family anyone who could stage all my large furniture in garage. Problem is, there is a certain way experienced movers can pack a POD so everything can fit. Thankfully a friend knows a mover that can come on Monday, memorial day. I still have received no calls or e-mails. I cannot BELIVE any company would do this to a customer. I was left high and dry with very strict deadlines. I am going to rip into the manger/owner if I can ever get a hold of anyone. I am beyond mad. How is this company still in business. if they charge my CC, (They needed it for a hold reservation) I will sue in civil court. This place sucks.

Service cost: $460